| Abstract [eng] |
The aim of the dissertation is to reveal the construction of the quality of social work by providing services to persons in risk situations and to analyze the prevailing social work quality cultures that create quality assurance in organizations. The object of the dissertation research is the perception of social work quality and its construction in intersubjectivity. The dissertation presents an ethno-methodological explanation of the quality of social work when knowledge of a particular social phenomenon is created in interaction. Knowledge about quality is important for the knowledge that is generated in organizations, ie good practice, macro-level knowledge of social policy makers, and the knowledge of clients and researchers. In this work three sources of knowledge were analyzed: employee, client and researcher. The author of the research, using constructivist methodology of substantive theory, investigated the construction of the quality of social workers and clients, as well as used the author's insights. The study revealed that the quality of social work is in three-dimensional space, constructed by (1) micro (individual), meso (organization) and macro (national) quality levels, (2) quality culture and (2) social workers' professional roles. The author's theory based on social work quality construction reveals features of framed and released social work quality cultures, the distribution of different professional roles within them, and the influence of these elements on client empowerment. |
