| Abstract [eng] |
Dissertation researches performance measurement of small and medium enterprises in the aspect of creditworthiness. The purpose of the research – to create multi-criteria model for SME performance measurement with creditworthiness dimension and evaluate its elements practical application possibilities. Dissertation is founded on multi-criteria evaluation method as well as analysis, systematisation, synthesis, comparison of scientific literature, questionnaire survey, expert evaluation and other research methods. Developed model reveals what criteria should be set in order to ensure SMEs balanced measurement of daily activity, which is related to the strategy and, while evaluating creditworthiness, ensure growth results. Using the structure of developed model revealed following weaknesses in SME performance measurement: insufficient internal communication, unclear processes and lack of long-term perspective activities. Research results revealed that those companies, which have been evaluating their creditworthiness, turnover growth during last three years has been higher. Such companies have distinguished for setting constant improvement promotion as the main purpose of performance measurement, innovativeness, more active periodicity of performance measurement and strong orientation to non-financial indicators. Growing companies presume performance measurement as a measure to improve future performance, balance financial and non-financial indicators, and evaluate creditworthiness. |
