| Abstract [eng] |
Business Process Management (BPM) is a mature management theory that analyses the effectiveness and efficiency of processes, which leads to the success of organisations. The content of this theory highlights the BPM capabilities. Robotic Process Automation is broadly understood as a digital workforce in an organisation, with all the human features needed to perform structured, repetitive, rule-based processes. The scientific problem analysed in this dissertation is related to the fact that the impact of BPM capabilities on the level of RPA, the suitability of processes for RPA, and the perceived performance of organisations has not been investigated jointly in research. The aim of the research is to determine the impact of BPM capabilities on the perceived performance of organisations, mediated by the level of RPA and the suitability of processes for RPA. Considering the research gap identified while analysing scientific literature, a conceptual model has been developed to investigate the impact of BPM capabilities on the perceived performance of organisations, with the RPA level and the suitability of processes for RPA acting as mediators. To achieve the research aim, a two-stage study was conducted: a pilot study (aimed at testing the main quantitative research instrument) and the main study. The design of this research is based on a quantitative research methodology and a survey strategy. The findings of the empirical study revealed that all four BPM capability areas – Lifecycle, Management, Culture, Structure – had a positive impact on the RPA level, the suitability of processes for RPA, the perceived performance of organisations, and specific dimensions of these results. The RPA level and the suitability of processes for RPA partially mediated the impact of all four BPM capability areas on the perceived performance of organisations. |
