| Abstract [eng] |
In this master’s work the National Centre of Registers client’s features and satisfaction with the services provided by the employees of the National Centre of Registers are analysed and assessed by empiric research. The customer service investigation’s methodology explanation of Siauliai branch of National Centre of Registers is presented; these main customer service quality indicators are revealed and discussed: client orientation, information accessibility and quality, time needed to receive desired information, ‘one window’ principle usage, information technologies and technologies for data transferring usage. The hypothesis that Siauliai branch of National Centre of Register does correspond with new public management criteria’s is partly conformed. |
