| Title |
Paslaugų kokybės vertinimas ikimokyklinio ugdymo įstaigose: Tauragės rajono atvejis / |
| Translation of Title |
Valuating the Quality of Service in Pre-school Educational Institutions: the Case of Taurage District. |
| Authors |
Matimaitytė-Sabienė, Virginija |
| Full Text |
|
| Pages |
98 |
| Keywords [eng] |
Valuating the Quality ; pre-school educational institutions ; models for valuation of the quality |
| Abstract [eng] |
Referring to the scientific works of foreign and Lithuanian authors, this Master’s work analyzes and structures the quality of service in theoretical aspect. It also enlightens the characteristics of services influencing their quality on a large scale. In this work analysis of concepts and service provided by pre-school educational institutions is done. The most suitable models and criteria for valuation of the quality of service are investigated. The situation at pre-school institutions in Taurage and Lithuania is surveyed and the methodological background for investigating pre-school institutions is presented. The quality of service provided at pre-school educational institutions of Taurage is estimated in the aspects of state regulation, the provider and the consumer, the ways for improving the quality of services are suggested. The author’s hypothesis, that the quality of service at pre-school educational institutions of Taurage meets the consumer expectations making them fully satisfied, is partially corroborated. |
| Type |
Master thesis |
| Language |
Lithuanian |
| Publication date |
2011 |
