Title The role of change management in enhancing business processes during crisis based on experience of ukrainian organizations /
Translation of Title Pokyčių valdymo vaidmuo gerinant verslo procesus krizės metu, remiantis Ukrainos organizacijų patirtimi.
Authors Kravets, Nazar
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Pages 79
Keywords [eng] change management, change management approaches, improving business processes, war influence, Ukrainian organizations
Abstract [eng] Applying change management approaches helps organizations to efficiently implement a change in business processes. Turbulent environment such as the war raise new challenges for an organization in improving business processes. In master thesis we define the role of change management in improving business processes based on the experience of Ukrainian organizations that implemented a change during the war. Literature analysis focuses on the general concept of change management and its challenge, change management models efficient in managing organizational change during a crisis; the role of transformational leadership in implementing change; general concepts of business process management. Research was conducted in defining change management approaches that Ukrainian organizations applied in implementing a change in business processes during the war. Ten interviews with representatives from five Ukrainian organizations were conducted. The purpose of the research was to identify what change management approaches Ukrainian organizations applied in implementing the change during the war and what impact the war had on business processes. Interview transcripts were processed in the thematic analysis software Delve. Participants’ responses were coded by the meaning and combined into themes that share similar data patterns. The research identified the following themes concerning change management approaches utilized by Ukrainian organizations: change criticality; creating a vision; change implementation plan; process optimization, communicating a vision; shared responsibility; first demonstrated result; rooting change; transformational leadership. As for war impact, we identified factors that helped to implement a change during the war; outlined how business processes were influenced; life risks cased by war; psychological effect; opportunities that opened for organizations.
Dissertation Institution Vilniaus universitetas.
Type Master thesis
Language English
Publication date 2024