| Abstract [eng] |
71 pages, 14 figures, 11 tables, 84 references. The main purpose of this master thesis is to examine the importance level of factors that contribute to the successful organizational change towards green business process management in the banking sector. The master thesis consists of three main parts; the analysis of scientific literature of Lithuanian and foreign authors, the research and its results, a conclusion and recommendations. Literature analysis reviews the business process management theory as well as explores the concept of GBMP, introduces the definition of change management, presents the concept of the green change management and describes the process of banking sector organizations’ transformation towards green banking. According to the analysed scientific literature, the author carried out computer-assisted qualitative research. The research was based on interviews of sustainability managers of the most known Lithuanian banks. Therefore, four respondents participated in the discussion about organisational change towards green banking. It was identified that the factors – clear vision, leadership commitment, collaboration and partnership, employee engagement, implementation of innovations, trainings and competence development – described in the scientific literature, are also relevant for describing the change process of the transformation of banking sector organisations to sustainable business model, namely to green banking. After making an analysis of interviewers’ answers, it became clear that all aspects are connected and cannot be fully realised separately. Thus, it is possible to come to the final conclusion that a successful organisational change towards GBPM in the banking sector is determined by a combination of all previously mentioned factors. The presented conclusions summarize the insight of the analysed scientific literature and the conducted research. Additionally, recommendations for future researches are provided in the proposals. The author believes that this master thesis reveals the importance of change management in the integration of new concept processes in banking sector organisations. Also, the author believes that this thesis can become an appropriate foundation for future researches. |
