| Abstract [eng] |
Thesis Description. The thesis investigates the pivotal role of emotional intelligence (EI) in leadership within the banking sector, with a specific focus on Danske Bank. It delves into the impact of EI on leadership effectiveness, team dynamics and overall organizational success in the rapidly evolving banking industry. The study recognizes the increasing importance of EI in responding to challenges related to employee well-being, and the shift towards soft skills in project management and leadership. Aim and Objectives: The central aim of the thesis is to provide new insights into the relationship between emotional intelligence and leadership styles at Danske Bank. The study sets out to: • Critically analyse the literature surrounding the importance of EI, particularly its effect on leadership styles. • Explore the ties between EI and different leadership styles, assessing the applicability of Goleman's dynamic model, simplified by Boyatzis, in contrasting leadership styles in Lithuania and Scandinavia. • Examine the differences or similarities in EI application between Lithuanian and Scandinavian leaders, especially in the context of creating a conducive work environment for teams. 3 Methodology and Results. The research adopted a qualitative approach, conducting semi-structured interviews with leaders from various levels in Danske Bank, both in the Nordic countries and Lithuania. The findings revealed a strong prevalence of transformational leadership style across both regions, characterized by high levels of EI. Leaders demonstrated competencies in self-awareness, self-management, social awareness, and social skills. The interviews also suggested that while cultural differences in leadership styles were expected, both Lithuanian and Scandinavian leaders displayed similar levels of EI proficiency, indicating a uniform approach to EI across the organization. Conclusions. The thesis concludes that emotional intelligence is integral to effective leadership at Danske Bank, with leaders from both Lithuania and Scandinavia exhibiting transformational leadership qualities underpinned by strong EI. The study suggests expanding research to include employee perspectives on EI, highlighting the need for continuous development of EI initiatives and incorporating cross-cultural perspectives in leadership training. The findings contribute to a broader understanding of EI’s role in leadership within the banking sector and offer actionable insights for Danske Bank in fostering a collaborative and high-performing work environment where EI plays a central role. |
