| Abstract [eng] |
SUMMARY 75 pages, 5 figures, 27 tables, 110 references, 2 appendixes. The aim of the final work is to investigate the influence of LEAN, AGILE and VPA business process management methods on the quality of business processes of Lithuanian financial sector institutions. The survey involved 109 respondents who work in financial institutions in Lithuania. The final master's thesis consists of an introduction, three main parts (literature analysis, research methodology and presentation of research results), conclusions and a list of references. In the literature analysis part, the business process management methods and principles applied in the financial sector are analyzed, and the factors that determine the quality of business processes are identified. Based on these data, the research problem was identified and an empirical research model and instrument were developed. The quality of business processes in the financial sector is determined by the extent to which financial institutions monitor and update business processes, how they respond to environmental factors and changes, how much they avoid errors, how much they pay attention to employees and customers, how efficiently resources are used, how much employees are involved in business processes and how much they collaborate with each other, as well as how much data the organization has about the process, process, risks, customer needs, trends, and so on. and how qualitatively they are analyzed, so the quality of the data is also important. Empirical research has shown that the application of Agile Scrum and VPA business process management methods has a positive impact on the quality of business processes in financial sector institutions. However, the implementation and application of business process management principles is more important than business process management methods, as their impact on the quality of securities is greater. Important principles of VPV that have a positive impact on the quality of securities are: standardization of processes and resources, continuous improvement, teamwork, effective communication, close cooperation between business representatives and IT system developers, adaptation to changing conditions, automation of activities to reduce the need for human activities; data centralization, transparency and data protection. . |
