| Title |
Paslaugų teatras: teatrinių metodų taikymas teikiant svetingumo paslaugas / |
| Translation of Title |
Service theater: application of theater methods when providing hospitality services. |
| Authors |
Žlabytė, Giedrė |
| Full Text |
|
| Pages |
132 |
| Keywords [eng] |
Service theater ; hospitality services ; service experience |
| Abstract [eng] |
The purpose of the research was to investigate and at the same time confirm or deny the existance of the link between the theater training for the hospitality services employees and the improvement of their skills, influencing the hospitality service experience for the customer. The analysis of the research literature, the expert interviews and the preliminary experiment confirms the hypothesis of this research: the service theater model is naturally acceptable and could be used as a tool for the service experience improvement; theater training can improve the skills named above and specified in this master thesis. It appears, that the most useful and practicaly adaptable theater tool – the „Improvisation circle model“ – the accept-add-suggest principles. As the research problem solution the hospitality services employee role improvement by applying theater techniques model is provided. The research results were presented in six science conferences. |
| Type |
Master thesis |
| Language |
Lithuanian |
| Publication date |
2013 |
