| Abstract [eng] |
Application of elements of general quality management in Lithuanian public sector started not long ago in comparison with other West European countries. Due to the specificity of public sector’s activities the installation of these elements is rather a complicated process; however, constantly increasing clients’ needs inevitably demand to install innovations that would help to develop activities, increase efficiency and improve consumers’ service. In order to determine the evolution, present level of development of GQM and its impact upon the modernization of public sector we have analysed the works of Lithuanian and foreign authors, documents and other sources. This master thesis describes the conception of GQM, in addition, principles of general quality management and their application in public sector are distinguished, Lithuanian self-government system and tendencies of application of GQM in these institutions are presented, opportunities of application places of general evaluation model, which is one of the most popular methods of GQM, in local self-government institutions are analysed. With the help of this work we tried to analyse opportunities of GQM installation in the municipality of Šiauliai district, paying special attention to General evaluation model. The research has been carried out in the administration of municipality of Šiauliai district, presenting a questionnaire, composed referring to GEM, to the employees and interviewing them. During the research it became clear that there are signs of installation of GQM elements in this institution, but neither of GQM methods are officially installed. Having evaluated the obtained results we may state that the hypothesis, that GQM methods are not applied in the municipality of Šiauliai district, formulated at the beginning of work was partially validated but we may really state that opportunities of installation of such methods are present in this institution. |
