| Abstract [eng] |
In this master degree work there is analyze the definitions of service quality, criteria and models, the theoretical connection between the evaluation of studies administration services and the evaluation of stress and stressors in study context of the administration interface and a questionnaire survey were used for making a research in three Humanities, Social Sciences and Technology faculties of Siauliai university. Data analysis has showed that in this master degree was confirmed partially that the administration of study of service quality relate to students' stress and due to study participants, it can help reduce stress for students‘ studying in higher education. To accurately analyze the students' stress features of higher education and its interface with the administration of study of quality dimensions of services, it is advisable to carry out a qualitative study. |
