| Abstract [eng] |
Master’s thesis dealt with e-governance aspects in local self-government institutions in Lithuania and United Kingdom. Problems of this work are reflected by questions: How do researches define concept E-Governance in the light of New Public Governance? How can differences be described between the E-Government and E-Governance concepts? What is citizen-centered governance? How citizen-centered E-governance can be explained in the light of world E-government and Citizens participation maturity level? What are the key determinants of the improvement of citizen-centered government performance? What are the trends of citizen-centered e-governance development in local self-government institutions? The aim of master thesis is to explore citizen-centered e-governance development trends at local self-government institutions, taking as research cases Siauliai (Lithuania) and Leicester (United Kingdom) Municipalities. Theoretical part of master’s thesis analyses the transformation of public administration, concept of e-governance in the light of New Public Governance, development of e-governance, differences between e-governance and e-government. As well, maturity levels where analyzed, citizen satisfaction, and the importance of e-democracy. For the empirical part it was chosen to conduct document and website analysis: the main material which includes comparative analysis of Siauliai City Municipality’s (Lithuania) and Leicester City Council’s (United Kingdom) websites, as well analysis of requirements set by the state. The research outcomes showed that governmental websites are the key element for e-governance. State requirements for governmental websites may not be equally fulfilled in various self-government institutions. Lithuania should review requirements for governmental websites as research showed that results in Lithuania’s reports does not reflect reality. E- governance constantly changing because of new trends based on ICT innovations. |
