| Abstract [eng] |
The aim of the final paper “Consumer behavior in choosing hotels in Siauliai” according to scientific literature, is to analyze consumer behavior in choosing hotels in Siauliai in stages of decision-making process. The subject of the research is consumer behavior in choosing hotels in Siauliai. The presented paper consists of three parts: the essence, factors and models of consumer behavior, the concept and service system of tourism services and research and its results of consumer behavior in choosing the hotel. First part of final paper consists of theoretical aspects what help us to understand consumer behavior, potential sources of influence and possibilities to influence the consumer. The theory of this part reveals how consumer behavior changes, what determines consumer choice. The aim of this part is to understand how consumer behavior changes influenced by various factors. In the second part of the research tourism service system, business accommodation specifics and consumer decision-making process in choosing the hotel are analyzed. This part presents what is the tourism sector, how consumer choose accommodation services, how consumer behavior changes in different stages in choosing the hotel. In the third part based on theoretical decisions, consumer behavior in choosing the hotel model is developed. The presented consumer behavior model will be attempted to prove in the final paper. The research data is processed and its results are presented. Conclusions and recommendations are presented at the end of the presented work. |
