| Abstract [eng] |
In the present thesis, there are compared the main marketing models, considered the problem of competitive ability and possibilities to use marketing tools for activity improvement. The peculiarities of education services, the stages of market orientation of higher education schools, purpose markets and the needs of different groups of consumers are analysed. It is emphasised that the essential peculiarity of educational services is existence of several consumer groups, which have their existing and potential interests: these are not only students, however, also their parents, employers, governmental organisations, employees of higher education schools and etc. Each of these groups makes a purpose market of a school and they need different sets of marketing tools to be developed and applied. Having assessed the level of satisfaction of expectations of the students of Šiauliai University Educology Department, the trends and directions to improve existing marketing complex are proposed ensuring the continuity of the process and its performance on each level of a higher education school. The model of formation of educational service marketing complex is provided herein. |
