| Abstract [eng] |
It’s necessary to pay attention to a clients service culture, when it’s deciding better quality of hotel services. Hotel, that has shaped traditions and notions to a client, scale of values either bahaviour rules, is a leader of services quality, with no doubt. Purpose of this work – to foresee points that makes clients service culture better in Šiauliai city hotels. It was - criticized essence of service culture also it’s link with organizational culture, surved possess of clients service culture, it’s practising, likewise it was criticized points of hotels clients service culture, also it’s ensure and points how to do it better. According to research, it came out, that clients service culture in Šiauliai city hotels are same – neither becoming better nor worser. Workers understand, that they are orientated to an excellent clients service culture, they know clients wishes, there is co–operation trying to satisfy these wishes and what’s the most important – in such a way is ensuring good clients service culture. After the research was done, it was written article “ Clients service culture in Šiauliai city hotels”, that was presented and took III rd place, in 8 th students academic works conference “Actualities of economics and management “. |
