| Title |
Pedagoginių psichologinių tarnybų veikla kokybės vadybos aspektu / |
| Translation of Title |
Pedagogical Psychological services by the aspect of quality management. |
| Authors |
Vadakojienė, Audronė |
| Full Text |
|
| Pages |
86 |
| Keywords [eng] |
quality ; management ; pedagogical ; psychological ; services |
| Abstract [eng] |
The hypothesis of this work are: the main element of qality management – the meeting of the consumers requirements is found in tthe Pedagogical Psycological service; encouraging permanent perfection of employees by way of reaching the best results of PPS; the customers of PPS are undersell involved to the public presence in the activity developement of an organization. The aim of this master’s final paper is to analyze the management of quality in the Pedagogical Psychological services ant to sustain or deny the stated hypothesis. The research was done using the model for quality management gaps made by Parasaraman A., Zeithaml V. ir Berry B. The research was complemented using the criterion of Politics and strategy in the perfection model Europe quality management fond. The researches were made in the fife Pedagogical Psychological services. 80 interviews were made there. The results have shown that the Pedagogical Psychological services are trying to work by using the conception of quality management, but still not enough. |
| Type |
Master thesis |
| Language |
Lithuanian |
| Publication date |
2008 |
