| Abstract [eng] |
In the master‘s work there are analyzed services provided by accommodation companies, analyzed and systematized theoretic and practical material of different Lithuanian and foreign authors, presented evaluation and management of services‘ quality, criteria of services‘ quality evaluation, classification of accommodation companies. There was performed the analysis of the quality of accommodation services provided by Telšiai city companies according to SERVQUAL methodology. There does not prove a hypothesis formulated by the author that the quality of accommodation services provided by Telšiai city companies does not satisfy the needs of most clients. |
