| Abstract [eng] |
96 pages, 9 charts, 46 pictures, 191 references. The main purpose of this master's thesis is to determine what factors affect the implementation of sustainability principles in business processes and their management. The work consists of three main parts; literature analysis, conducted research and its results and conclusions The literature analysis reviews the concept of business processes and their management features, explains the concept of sustainability, and identifies the links between sustainability and business processes. Also, the part of the literature analyzes the peculiarities of the implementation of sustainable business processes and presents a generalized theoretical model of the interaction between sustainability and business processes. After analyzing the literature, the author conducted a study, the purpose of which was to determine what factors affect the implementation of sustainability principles in Lithuanian business processes and their management. A total of 168 Lithuanian companies participated in the study. The main purpose of the questionnaire was to find out the impact of the integrated management system and external factors on the management of sustainable business processes of Lithuanian companies. The research results were statistically processed with the SPSS program package. Cronbach's alpha coefficient was used for determination, which was greater than 0.7 in all cases, indicating that the scales used were consistent and the questions were consistent with each other. In order to determine the correlation between the integrated management system, external (social, economic, ecological) factors and the implementation and implementation of sustainable business processes, the Spearman correlation coefficient was used. All four research hypotheses were confirmed after the empirical study. It has been proven that the implementation of an integrated management system has links with the management of sustainable business processes of companies and that social, economic and ecological factors have a positive effect on the implementation of sustainable business processes. The conclusions summarize the main concepts of literature analysis and the results of the conducted research. The author believes that the results of the study could provide useful guidelines for companies that intend to improve the management of sustainable business processes. Companies are suggested to pay more attention to the advantages of an integrated management system and to take into account external factors that influence the occurrence of process gaps. |
