| Abstract [eng] |
Quality is one of the most important values for organization to be effective and successful during the global economic integration and competition processes. There is still such an opinion in Lithuania, that ISO standard is the guarantee and proof of company’s well proceeding and client’s service quality. Though nowadays ISO standard is loosing it’s validity – QMS are being introduced in healthcare institutions just for prestige and as a formal procedure, though it should help service market attendants to solve effectiveness, resulting and successful function questions. Problem essence – the effective management of quality in healthcare institutions, applying quality management systems. Object – QMS’ practice efficiency in institution’s quality administration process. Aim – to explore quality management systems’ application efficiency in healthcare institutions’ quality administration process. Tasks: To discover how different authors interpret QMS’ conception, essence and proceeding aims; To explore the importance – advantages and weaknesses - of QMS for organization; To analyze the importance of proceeding QMS in healthcare institutions; To analyze Lithuanian and foreign countries’ authors empirical researches in quality management sphere of healthcare institutions; To create a model of QMS’ practice efficiency in healthcare institutions; Empirically explore, how QMS are being proceeded in such healthcare institutions, that have already successfully applied QMS to their organization and which QMS principles are the most important to their successful quality management. Results: The accomplished research reveals that healthcare institutions implement quality management systems not just formally, but to reach the mail purpose - to ensure high quality of all work procedures. It was found that if healthcare institutions want to enter „quality circle“, the most of their attention should be payed to customers (in this case - to their patients) and to systematic satisfying of their needs. It is also very important to personnel to take an active part in quality system improvement not only in processing, but also in systematic level. Also quality administration should be understood as inseparable part of organization‘s administration. Structure: the paper consists of introduction, three parts and findings. The main paper text is composed in 55 pages, 11 tables, 11 pictures. There also are five addendums. The literature list consists of 79 items. |
