| Abstract [eng] |
Organizations that want to achieve better results than its competitors in the market must acquire and maintain a uniqueness that cannot be imitated, and which provide a competitive advantage. One of these difficult imitated sources is corporate brand and image. Corporate social responsibility becomes increasingly important competitive advantage, too. The object of the graduation paper is the corporate brand, image and social responsibility. The purpose of the graduation paper is to justify theoretically and to prove empirically the relations between corporate brand and image by the aspect of the social responsibility with example of “TEO”. The tasks of this graduation paper: 1. To show the concept of the corporate brand, introducing elements of identity. 2. To identify and summarize the elements of internal and external corporate brand identity, proving their compatibility. 3. To show the conceptual essence of the organization‘s social responsibility. 4. To identify and summarize the factors those influence the corporate image. 5. To compose the theoretical model of the relations between corporate brand and image by the aspect of the social responsibility. 6. Using summarized methodological altitudes to make an empirical research of the relations between corporate brand and image by the aspect of the social responsibility and to summarize the findings of the research. 7. To test empirically theoretical model of the relations between corporate brand and image by the aspect of the social responsibility with “TEO” example. The research results showed that experienced external and internal corporate brand has a positive impact on corporate brand notoriety. Experienced external and internal corporate brand has a positive impact on performance, loyalty and advocacy outcomes of clients and employees. Performance, loyalty, advocacy of clients and employees has impact on corporate image. There is positive correlation between socially responsible corporate brand and image. The graduation paper consists of 96 pages with 4 tables and 54 pictures. |
