| Abstract [eng] |
The graduation paper discusses the importance of creation of brands, also the importance of their image for consumer’s choice and brand evaluation. Brand image formation is divided by certain steps, what have to be taken during the formation process. It is important to research customer’s needs and expectations, the way how customers evaluate different brands, that association the brand creates in their minds. Brand image is significant differentiator in facilitating choice. The object of the paper is brand image formation process. This identification of the aim of the paper has led to the following objectives of the study: • To analyse in-depth theoretical concepts and models related to the brand image. • To identify essential principals of the brand image formation. • To create theoretical model of brand image formation • Empirically research theoretical model of brand image formation • To provide practical suggestions how to improve the image of brand Shakotis. Based upon the critical and in-depth literature review, several issues are identified. First step in brand image formation is brand identity formation. Second step is to set up positioning strategy, for sending message of brand identity elements. Final step is to do a research of associations the brand consumers are receiving. The brand identity should match the brand image. Brands must develop an emotional and symbolic attachment with consumers if they are to succeed in today’s highly competitive marketplace. According to the paper, the theoretical model of brand image formation could be used for new brands as long as for already existing ones. The main difference would be that new brand image formation has to start from creating its brand identity, and existing brand image formation has to start from the research of consumers associations of the brand at the moment, then identifying the brand identity elements and preparing positioning strategy. |
