| Abstract [eng] |
Total quality management (TQM) is the subject that goes far beyond the traditional pursuit of quality, and embraces literally all operations at every level and in all functions of organization. It is a very powerful, management directed philosophy and system of conducting business. The purpose of this paper is to discus total quality management system its origination and development stages. The fundamental functions of TQM were determined, tools and techniques were also discussed. TQM impact on organizations performance was analyzed. Also the evaluation weather analyzed TQM system is useful for organizations in terms of financial benefits was made. Questionnaire survey was used to determinate motives, benefits and costs of TQM implementation. Methods used: Analysis of scientific literature, periodical publications and statistical data, comparative analysis of organizations financial data, structural questionnaire survey. Work structure: The paper consists of introduction, 3 parts and conclusions. The main part is described in 70 pages, including 11 tables of figures and 33 pictures. |
