| Abstract [eng] |
The Topic of the Final Paper of Master’s Degree: the impact of integrated marketing communications on reputation of the organization. The paper consists of 74 pages and includes 25 pictures and 10 tables. The object of the paper: integrated marketing communications and reputation of the organization. The goal of the paper: to theoretically validate and empirically verify the impact of integrated marketing communications on reputation in case of restaurant chain “Pizza Jazz”. The tasks of the paper: 1. to theoretically validate interfaces among identity, image and reputation of the organization; 2. to perform a theoretical analysis of models for development of the organization’s reputation; 3. to define a role of integrated marketing communications as that of moderator’s of reputation development in development of organization’s reputation; 4. to prepare a methodology for research of the impact of integrated marketing communications on the organization’s reputation; 5. following methodological guidelines to perform an empirical investigation of the impact of integrated marketing communication on organization’s reputation based on the example of restaurant chain “Pizza Jazz”. To assess current image of the restaurant chain “Pizza Jazz” and impact of the integrated marketing communications used for improvement of the image and reputation of this organization, the empirical investigation was used consisting of two main parts – qualitative (focus group) and quantitative (questionnaire survey) researches. The qualitative research identified the main attributes of the image of restaurant chain “Pizza Jazz” and mediums used for integrated marketing communications. The quantitative research assessed current image of restaurant chain “Pizza Jazz” and measured the impact of mediums used for integrated marketing communications on improvement of image and reputation of the organization. The recommendations for improvement of image of restaurant chain “Pizza Jazz” using mediums of integrated marketing communications and in pursuit of positive reputation of the organization were suggested. |
