| Abstract [eng] |
The Thema of the masters work is application of Graph Theory in the Customer Claim Handling Systems. The main object is the Customer Claim Handling Process. The goal is to create a graph theory method to build the customer claim handling systems. In the analysis section was analysed and discribed Customer Claim Handling Process and its problems. Either, was analysed problems in the implementing process of the Customer Claim Handling Systems. On purpose to eliminate the problems, was proposed and discribed application of Graph Theory in the Customer Claim Handling Systems. In the experiment section was discribed how to implement Customer Claim Handling System build on graph theory. Also, there was created a prototype of Customer Claim Handling System. It showed that this grapf theory method has solved the problems in Customer Claim Handling process and in Customer Claim Handling systems implementation. |
