| Abstract [eng] |
122 pages, 40 tables, 6 figures, 171 references. The primary aim of this master thesis is to determine the impact of motivational tools on employee performance, the mediating effect of motivational state on this relationship and the moderating effect of emotional exhaustion. In the first part the author analyses and compares theoretical aspects, research results, and insights from various authors regarding motivational tools, the motivation process, motivational state, work performance and emotional exhaustion. The author also defines and discusses the concepts, classifications, and dimensions of the variables being examined. Factors influencing motivational state, employee work performance and emotional exhaustion are identified. The author constructs a possible model of motivational tools affecting motivational state and work performance. Additionally, the author reviews studies by other authors that examine the variables involved in the study, establishing links between motivational tools, motivational state, emotional exhaustion, and employee work performance. In the second part the author outlines the objectives of the empirical research, the research tasks, the hypotheses tested and the detailed research model used for statistical analysis. The part describes the measurable constructs with their statements, the selection of study respondents, the sampling method, data collection methods, research limitations, data analysis techniques, and database management. The research aimed to assess the impact of motivational tools on employee work performance, mediated by the level of motivational state and moderated by the degree of emotional exhaustion. The author conducted a quantitative study with 369 Lithuanian and 364 Norwegian employees, with statistical data analysis performed using SPSS software. The third part evaluates the reliability of the measured constructs, performs statistical analysis on the research data, and presents demographic data, descriptive statistics, and distribution tests. The author creates regression models and analyses the direct relationships between motivational tools, motivational state, employee work performance and emotional exhaustion. Based on the detailed research model, mediation and moderation analyses are conducted. Based on the research results, the author found that not all motivational tools are effective, and their direct impact on employee work performance is not as strong as expected. Additionally, the study showed that internal, external material and external social motivational measures explained 34.7% of the motivational state in Lithuania and 22.5% in Norway, with each measure having a different impact on the motivational state. The author also found that the motivational state has a weak direct effect on work performance, indicating that motivational state is not the main factor influencing work performance. In Lithuania, the motivational state fully mediates the effect of external material and social motivational measures on task performance, organisational citizenship behavior, and innovative behavior, whereas the effect of internal motivational tools is partially mediated - only for organizational citizenship behavior and innovative behavior. In Norway, the motivational state plays a smaller mediating role. Emotional exhaustion is identified as an important moderating factor in Lithuania, but its impact is smaller in Norway. At the end of the third part, the author presents the results and discussion of the empirical research. The thesis concludes with findings, recommendations, references, and appendices. The author hopes that the results, though modest, will fill gaps in existing research in the scientific literature and provide useful insights for organisational leaders and HR professionals on the importance and nuances of applying motivational tools and assessing motivational state in employee work performance, especially in the context of emotional exhaustion. |
