| Abstract [eng] |
The main aim of this master’s thesis is to investigate the relationship between emotional burnout, psychological resilience, and work-life balance in online and hybrid work environments. The study focuses on exploring how these factors interact and influence employee well-being and productivity, with specific attention to the contexts of Lithuania and Kazakhstan. The Master thesis consists of three major parts – scientific literature analysis, research methodology, and empirical research results, along with the introduction, conclusions and recommendations, list of references, and annexes. The literature analysis examines the concepts of emotional burnout, psychological resilience, and work-life balance, particularly within online and hybrid work settings. It reviews the definitions, dimensions, and measurement tools for each concept and explores the interconnections among them. The analysis also highlights the challenges and opportunities presented by online and hybrid work environments, such as flexibility and blurred boundaries between professional and personal life. Based on the scientific literature review, a conceptual framework was developed to conduct quantitative research examining the relationships among emotional burnout, psychological resilience, and work-life balance. The empirical research included a structured survey with validated measurement tools. A total of 331 respondents from Lithuania and Kazakhstan participated in the study, providing data for statistical analysis. Statistical data analysis was performed using the IBM Statistical Package for the Social Sciences (SPSS). Analytical methods included descriptive statistics (means, frequencies, standard deviations), Cronbach's alpha coefficient to assess the internal consistency of measurement tools, Kolmogorov-Smirnov and Shapiro-Wilk tests to evaluate the normality of data distribution, as well as T-tests and ANOVA for group comparisons. Correlation, regression, and mediation analyses were employed to examine the interplay among the studied variables. The research findings revealed significant relationships among emotional burnout, psychological resilience, and work-life balance. Higher levels of psychological resilience were found to mitigate the negative effects of burnout and support better work-life balance. While no significant differences were observed between Lithuania and Kazakhstan, the results emphasized the universal relevance of these dynamics in online and hybrid work settings. The summary of the literature review, empirical research results, and practical implications are presented in the conclusions and recommendations section. The thesis provides actionable recommendations for organizations aiming to enhance employee well-being and resilience, alongside suggestions for future research directions. Keywords: emotional burnout, psychological resilience, work-life balance, online work environments, hybrid work environments. |
