| Abstract [eng] |
The aim of the master's thesis is to investigate how managers' strategic thinking and skills influence the development of business processes in an organization, providing an example of an analysis of the IT sector. The master's thesis consists of three main parts: literature analysis, research plan and results with conclusions and recommendations. The literature analysis presents the main concepts of strategic thinking, soft and hard skills, and BPM development. In addition, the existing connections between concepts are reviewed. After conducting a literature analysis, a research plan is presented. The study was conducted by means of an online survey among Lithuanian IT sector companies. A total of 222 valid responses on the topic of managers' strategic thinking and skills and their influence on the development of BPM in organizations were analysed. The results of the study were statistically processed using the SPSS program. Cronbach's alpha assessment was used to verify the reliability of internal consistency. The evaluation of all constructs was higher than 0.7, which indicates that the scales used were consistent. To check whether the data were normally distributed, Kolmogorov-Smirnov and Shapiro-Wilk tests were used. To assess the strength and direction of the relationship between variables, Spearman's rank correlation coefficient was used. The study confirmed that managers' strategic thinking and soft and hard skills have an impact on the development of BPM. In addition, managers can improve their strategic thinking using soft and hard skills. Moreover, strategic thinking enhances the influence of hard and soft skills on the development of BPM. This indicates the need for continuous and continuous improvement of strategic thinking. The conclusions and recommendations summarize the main concepts of the literature analysis and the results of the study. Several suggestions were made for IT sector companies to strengthen the development of BPM. In addition, future research directions are suggested. |
