| Abstract [eng] |
89 pages, 27 tables, 6 figures, 102 references. The main purpose of this master thesis is to determine if work process clarity and work process flexibility has an impact on employee job satisfaction and employee job performance. Mediating effect of employee job satisfaction is also explored in the research. The master thesis consists of three main parts: the analysis of literature, research methodology and its results, conclusions and recommendations. Literature analysis reviews the development of process concepts and how the four main constructs of work process clarity, work process flexibility, employee job satisfaction and employee job performance developed over the years. In the end of section one, the links between the four constructs and the results of previous scientific research was explored to identify places where the Master thesis can bring novelty. Following the literature analysis, the author of this thesis carried out a research to find if these four constructs have a significant relationship between them. A quantitative study with 412 employed participants was conducted by collecting data with an online questionnaire. A new questionnaire to measure work process flexibility was created. The results of the research were analysed with SPSS and PROCESS macro by A. Hayes. Cronbach’s Alpha coefficient for all constructs was above 0,7 which indicates that the scales used were consistent and reliable. In order to establish a relationship between the work process constructs and the impact on employees satisfaction and performance, ANOVA coefficient was used. The performed research (N=412) revealed that work process clarity has a significant impact on both employee job satisfaction and employee job performance. Meanwhile, work process flexibility impacts only employee job satisfaction, but not employee job performance. Employee job satisfaction does play a mediating role in the relationship, but the direct effect of independent variables is stronger than the indirect effect. Bootstrapping and additional data analysis showed regression is consistent and there are no multicollinearity problems in the model. The conclusions and recommendations summarise the main findings of literature analysis as well as the results of the performed research. The author of this thesis believes that the results of the study could give useful implications for both scientific researchers and practitioners, as the importance of processes at work evolved from impacting only the business to also impacting employees themselves. |
