| Keywords [eng] |
KPIs, Key Performance Indicators, Organizational Maturity, KPIs Determination, Agile, Lean, Project Management, Project Management Methodologies |
| Abstract [eng] |
VILNIUS UNIVERSITY BUSINESS SCHOOL INTERNATIONAL PROJECT MANAGEMENT STUDY PROGRAMME IGNAS PETRAITIS PROJECT MANAGEMENT KEY PERFORMANCE INDICATORS AND THEIR DETERMINATION IN ORGANIZATIONS Supervisor – Prof. Skirmantas Gricius Master’s thesis was prepared in Vilnius, in 2025 Scope of Master’s thesis – 75 pages. Number of tables used in the FMT - 18 pcs. Number of bibliography and references – 52 pcs. The FMT described in brief: This Final Master's Thesis (FMT) explores the role of Key Performance Indicators (KPIs) in project management, focusing on their implementation, effectiveness, and challenges across organizations with different maturity levels. Using quantitative research methods the study evaluates how organizational maturity impacts the ability to align KPIs with strategic objectives and optimize project outcomes. Findings highlight significant differences in KPI practices between low, medium, and high-maturity organizations, emphasizing the need for structured processes, continuous improvement, and a data-driven culture. The research provides practical recommendations for enhancing KPI usage to achieve better decision-making and project performance. Problem, objective and tasks of the FMT: The primary problem addressed by this research is the inconsistent implementation and utilization of Key Performance Indicators (KPIs) across organizations with varying maturity levels. The objective is to investigate how organizational maturity influences the effectiveness of KPIs in enhancing project outcomes and decision-making. Tasks include: * Identifying KPIs used in organizations at different maturity levels. * Evaluating the impact of KPIs on project performance and decision-making. * Exploring the role of maturity in KPI implementation. * Comparing KPI practices across low, medium, and high maturity organizations. Research methods used in the FMT: The study employs a quantitative research approach, using structured questionnaires based on a Likert scale to assess perceptions of KPI implementation and effectiveness. Statistical tools such as SPSS are used for data analysis, including reliability tests, ANOVA for group comparisons, correlation, and regression analysis. Research and results obtained: * High-maturity organizations demonstrated superior KPI implementation practices, leveraging predictive metrics and strategic frameworks for project success. * Medium-maturity organizations showed moderate alignment of KPIs with strategic objectives and started integrating them into risk management processes. * Low-maturity organizations faced challenges such as inconsistent KPI use, lack of alignment with strategic goals, and limited tools for real-time data monitoring. * The study confirmed a strong positive correlation between organizational maturity and the effectiveness of KPI implementation. * Key methodologies, including Agile and Lean project management, were found to enhance the role of KPIs in optimizing project performance. Conclusions of the FMT: * Organizational maturity significantly influences the effective use of KPIs. * High-maturity organizations align KPIs with strategic objectives, enabling better decision-making and resource optimization. * Low-maturity organizations must focus on standardizing processes and improving alignment to realize the benefits of KPI-driven project management. * Continuous improvement and fostering a data-driven culture are essential for effective KPI integration and enhanced project outcomes. |
