| Abstract [eng] |
Given the development of the biopsychosocial approach in the medical field, it is appropriate to explore factors which enable smoother patient experience in the context of surgical intervention. The majority of patients experience preoperative anxiety, which can have a negative impact on the healing process and postoperative outcomes. This study aimed to assess the impact of preoperative patient education on patients' anxiety management and assessment of healthcare services. Education took place 10-14 days before the scheduled date of surgery. The experiment consisted of three groups: in-person group received in-person education, the online group had virtual education, and the control group received none. The study sample consisted of 142 laparoscopic cholecystectomy and colorectal cancer elective and day surgery patients. Patient assessment was conducted during the outpatient visit to the abdominal surgeon (T1), day before surgery (T2), and after discharge from hospital (T3). Anxiety was assessed using the Beck Anxiety Inventory (BAI, Beck & Steer, 1993) and the Amsterdam Preoperative Anxiety and Information Scale (APAIS, Moerman et al., 1996), and the evaluation of healthcare services was assessed by the Consumer Assessment of Healthcare Providers and Systems survey (HCAHPS, Centres for Medicare & Medicaid Services, 2021). It was found that anxiety is dynamic during the perioperative period, with the highest anxiety levels day before the surgery and the lowest levels after. Pre-operative patient education reduces anxiety and improves patients’ healthcare services assessment. |
