Abstract [eng] |
PROCESS SYNERGY AND PERFORMANCE DRIVERS DONATAS MATONIS Master thesis Business Process Management Vilnius University, Faculty of Economics and Business Administration Supervisor – Assoc. Prof, Dr. Aurelija Ulbinaitė Vilnius, 2025 SUMMARY 108 pages, 11 tables, 10 figures, 67 references, 2 annexes. The main objective of this Master's thesis is to uncover, investigate and interpret the process synergies and performance drivers and their occurrence in organisations, based on the scientific literature and the analysis of the data collected in the empirical study. The thesis consists of three main parts: a literature review, the study and its results, conclusions and recommendations. The literature review provides an overview of process management theory, outlines the basic definitions of processes, process structures and synergies, and identifies the benefits and advantages of companies focusing on process management and fostering process synergies. Through a literature analysis, the author has identified the motives and benefits of organisations that consistently standardise processes and promote process synergies. 15 experts working in skilled financial sector-related jobs in Lithuanian companies responded to semi-structured in-depth interviews. The main objective of the interviews was to find out how organisations perceive the importance of process synergies and what components they see as creating process synergies and performance. In addition, the results of the study were compared with the information gathered and structured in the analysis of the scientific literature. The results of the study were analysed through content analysis. In order to compare the organisations' approach with the theories highlighted in the academic literature, a comparative analysis was carried out and diagrams were drawn up to summarise both the analysis of the academic literature and the overall study. The study revealed that organisations are positive about and promote process synergies, but also perceive their limitations. Organisations view process synergies mainly through the prism of quality, and the most important element that creates process synergies in organisations is the common goals. Moreover, organisations tend to measure their performance more on objective criteria than on subjective ones. The conclusions and recommendations provide insights into process synergies and the performance drivers in organisations by summarising the concepts of the main literature review and the results of the study. The author believes that the results of the study could provide useful guidance for companies seeking to achieve efficiency through process synergies, and could help companies whose processes are already working synergistically to take greater advantage of this phenomenon and to focus on the contributing components – drivers. |