| Abstract [eng] |
The aim of this thesis is to evaluate the impact of servant leadership on organizational citizenship behavior through the mediating role of emotional intelligence and the moderating role of organizational culture. The study addresses an important theoretical gap by examining how psychological mechanisms and contextual factors jointly influence the relationship between leadership and discretionary employee behaviors. The thesis consists of three main chapters. The first chapter provides a comprehensive theoretical analysis of servant leadership, emotional intelligence, organizational culture, and organizational citizenship behavior, synthesizing existing literature and developing a conceptual framework with five research hypotheses. The second chapter presents the research methodology, including the research model, measurement instruments adapted from established scales, sampling strategy, and data analysis procedures. The third chapter presents the empirical results and their interpretation. A quantitative research methodology was employed, utilizing structured survey questionnaires administered to 500 employees across three organizations in Bangladesh: C&T Homecare Services Limited, Amazing Fashions Ltd., and Southeast Bank PLC. Established measurement scales were used for servant leadership (Laub, 1999), emotional intelligence (Goleman, 1995), organizational culture (Denison & Mishra, 1995), and organizational citizenship behavior (Podsakoff et al., 1990). Structural equation modeling was employed to test the hypothesized relationships, with confirmatory factor analysis validating the measurement model. The empirical findings confirm that servant leadership exerts both direct and indirect positive influences on organizational citizenship behavior. The indirect path, operating through emotional intelligence, reveals that servant leaders cultivate followers' emotional competencies, which subsequently enable and motivate prosocial actions. This mediation effect accounts for nearly half of the total leadership influence on citizenship behavior. The investigation of organizational culture's moderating role yielded unexpected findings: rather than amplifying the emotional intelligence- citizenship behavior relationship as hypothesized, strong organizational cultures demonstrated a compensatory effect. The research contributes to leadership theory by empirically validating the psychological mechanisms through which servant leadership promotes discretionary employee behaviors. Practical implications suggest that organizations should prioritize developing servant leadership capabilities and investing in emotional intelligence training to foster organizational citizenship behaviors. |
