| Abstract [eng] |
The main aim of this master’s thesis is to assess employees’ perceived business process maturity in organizations applying different forms of work organization and to determine how this perception is related to perceived organizational efficiency and employee well-being. The thesis consists of three main parts: a scientific literature analysis, research methodology and empirical research results, and conclusions and recommendations. The literature analysis examines the concept of business process maturity, the importance of the process approach in organizational activities, the main types of business process maturity assessment models and their limitations. The thesis also analyzes the characteristics of traditional, hybrid and remote work organization, as well as the role of employee perception in assessing process maturity. The theoretical part of the thesis argues that process maturity should not be assessed only as a formal description of organizational processes, because it is also important to understand how employees perceive and experience these processes in their daily work. After the literature analysis, a quantitative empirical study was conducted. A questionnaire survey was chosen for the research in order to assess employees’ perceived business process maturity, perceived organizational efficiency and employee well-being. In total, 130 respondents participated in the survey, but 126 currently employed respondents were included in the final analysis. Respondents were grouped according to their form of work organization: traditional, hybrid and remote work. The data were statistically processed using spreadsheet software and SPSS. Cronbach’s alpha coefficient was used to assess the reliability of the scales, ANOVA and Kruskal-Wallis tests were applied to identify differences between groups, while Pearson correlation and linear regression analysis were used to evaluate relationships between the main variables. The study revealed that employees’ perceived business process maturity does not differ significantly depending on the form of work organization. This means that the work model itself does not explain differences in perceived process maturity. However, the results showed that employees’ perceived business process maturity is positively and statistically significantly related to perceived organizational efficiency and employee well-being. The regression analysis showed that business process maturity explains 60.1 percent of the variance in perceived organizational efficiency and 32.7 percent of the variance in employee well-being. The conclusions and recommendations, based on the scientific literature analysis and empirical research results, state that organizations should not only choose between traditional, hybrid or remote work models, but also ensure that their processes are clear, consistent, documented, understandable to employees and actually functioning in daily work. The research results may be useful for organizations seeking to improve process management, increase operational efficiency and enhance employee work experience in different work organization contexts. |
