| Abstract [eng] |
This article analyzes the peculiarities of design and development of the studies quality management systems. The aim of this study is to show the importance of quality in the economics and social field and to highlight peculiarities, problems and interferences of education quality assurance at universities and colleges. This article is prepared using scientific and methodological literature together with organizations' research, case-study analysis and summary of education practice at universities and colleges of Lithuania and in the world. The implementation of TQM and ISO 9001 systems at universities and colleges communicates such benefits: personnel involvement into the processes of education quality improvement; better usage of personnel competency; more precise 4 measurement and assessment of work results; better identification and control of processes; rise of satisfaction of clients, social partners and society with universities work results. Most of education institutions implementing quality management tools and principles confront with such major problems: complication of description of study quality concept and content; multiplicity of study quality indicators and their measurement and assessment delicacy; lack of skills using TQM concept, its principles, ISO 9001 management models and quality methods; complication resolving university work into interdependent managed processes and process thinking formation; inertia and sometimes even resistance of part employees to fundamental changes. The original model of organization development "tree" is presented in the article. |
