| Title |
Looking for the e-commerce quality criteria: different perspectives |
| Authors |
Guseva, Natalija |
| DOI |
10.15388/Ekon.2011.0.951 |
| Full Text |
|
| Is Part of |
Ekonomika / Vilniaus universitetas.. Vilnius : Vilniaus universiteto leidykla. 2011, t. 90, nr. 1, p. 131-145.. ISSN 1392-1258 |
| Keywords [eng] |
E-commerce ; Quality criteria ; Quality evaluation |
| Abstract [eng] |
To assure a successful development of e-commerce, it is necessary to define the criteria that could guide the choice of a competitive e-commerce system and its quality evaluation. The aim of this study was to bring together and analyze the e-commerce quality criteria proposed in the scientific literature, by e-commerce experts, and important for customers. Analysis allowed to identify a triple set of e-commerce quality criteria, as well as the differences among the criteria provided by invoked sources. |
| Published |
Vilnius : Vilniaus universiteto leidykla |
| Type |
Journal article |
| Language |
English |
| Publication date |
2011 |
| CC license |
|
