| Abstract [eng] |
The master's thesis analyzes the peculiarities of public library service management and possible directions of service development. Today a library is no longer just a repository of books, but a whole set of resources, information sources, and services. The library has been radically replaced by the development of digital information technologies. The modern librarian is no longer just a book connoisseur, but also an information manager, teacher, consultant, who needs to know, how to access the information he needs, how to provide it to users, to be able to evaluate electronic resources and services. Libraries need to know the needs of users when planning services. Only a user-centered approach can find alternative ways to use the library. The organizational structure and management of libraries are increasingly dependent on circumstances and situations. The governance process should be participatory, involving library staff in decision-making so that libraries can compete with institutions, organizations, communities and manage change effectively. An analysis of the scientific literature and legislation shows that today's public library becomes a community center, if it provides adequate services to the community it serves, if it actively expands its activities as community information, social, cultural or all-inclusive centers, that is, access to information on all aspects of local life strengthens the sense of community identity. Libraries are important to the community and as a place for gatherings. In order to find out user satisfaction with library services, a secondary data analysis was performed. The research revealed that the surveys conducted by libraries according to the methodology of the survey of users' satisfaction with the services provided by cultural institutions of the Republic of Lithuania are not informative and do not examine the full range of services provided. It therefore remains unclear which services the consumer is dissatisfied with. The analysis of the content of library activity documents showed, that the range of library services is really wide. Modern library services, implementing new technologies, creating educations, organizing trainings, video conferences, are focused on the needs of all age groups. The range of services provided by public libraries is expanding and there is no longer a difference between traditional and non-traditional services. All the services provided, which are in demand by the consumers, are necessary. And some of the services provided at the initiative of libraries show the uniqueness of libraries and the desire to meet the needs of the local community, taking into account financial opportunities, staff initiatives, the uniqueness of the environment. The aim of the qualitative research was to find out the attitude of library leaders to service management and development trends. The results of the study showed, that libraries are actively expanding their activities as community information, social, cultural or leisure centers. Cooperation with publishers, educational institutions, non-governmental organizations, Third age universities, organizations of people with disabilities. Literary clubs are located in the library premises. Libraries are dominated by participatory management, involving employees in decision-making by improving existing ones and planning the implementation of new services. But leaders see a need to expand library services through the use of smart technologies, computer literacy training, and focus on the needs of individual user target groups. In order for libraries to be able to compete with institutions, organizations, communities and effectively manage change, they must: activate research activities on the services provided and user needs, improve staff qualifications, cooperate with Lithuanian and foreign libraries, publicize services to reach potential users. |
