Title The indicators of service quality measurement of logistics services /
Translation of Title Logistikos paslaugų kokybės matavimo indikatoriai kliento požiūriu.
Authors Beniušienė, Ineta ; Petukienė, Evandželina
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Is Part of Socialiniai tyrimai = Social Research.. Šiauliai : VšĮ Šiaulių universiteto leidykla. 2012, Nr. 2(27), p. 62-70.. ISSN 1392-3110
Keywords [eng] quality of logistics services ; indicators of quality measurement ; marketing
Abstract [eng] In the present paper the relevant object of scientific and empirical researches is analyzed — the quality of logistics services. The object is analyzed within the framework of interdisciplinary approach, i.e. from the prospects of marketing services and logistics. In the present study, the models of service quality measurement that have been created by the scientists of the area of service marketing and logistics and the indicators of service quality measurements of logistics are identified. In accordance with the provision that the criteria of service quality measurement have to be identified from a client's prospect, in the paper, the results of empirical research are presented that allow to create the rating of indicators according to perceived importance while assessing the quality of logistics services.
Published Šiauliai : VšĮ Šiaulių universiteto leidykla
Type Journal article
Language English
Publication date 2012