| Title |
Strategic service quality management in the public sector: supplying Klaipeda region with electric power / |
| Translation of Title |
Strateginis paslaugų kokybės viešajame sektoriuje valdymas: Klaipėdos regiono aprūpinimo elektros energija atvejis. |
| Authors |
Tamošiūnas, Teodoras ; Pečiulytė, Sandra |
| Full Text |
|
| Is Part of |
Socialiniai tyrimai = Social research.. Šiauliai : VšĮ Šiaulių universiteto leidykla. 2010, nr.4(21), p. 48-59 |
| Keywords [eng] |
Public sector services strategic quality management ; Strategic quality management ; Supply of electricity |
| Abstract [eng] |
The article structures the theoretical and practical aspects of strategic quality management in the public sector by presenting three quality management models and describing quality assessment criteria. It introduces a customer oriented strategic quality management model of supplying the region of Klaipeda (Lithuania) with electric power and a revised project preparation and implementation process diagram. The main priority of the strategic management of the electric power supply projects – orientation towards the consumer – is substantiated. |
| Published |
Šiauliai : VšĮ Šiaulių universiteto leidykla |
| Type |
Journal article |
| Language |
English |
| Publication date |
2010 |
