Title Strategic service quality management in the public sector: supplying Klaipeda region with electric power
Translation of Title Strateginis paslaugų kokybės viešajame sektoriuje valdymas: Klaipėdos regiono aprūpinimo elektros energija atvejis.
Authors Tamošiūnas, Teodoras ; Pečiulytė, Sandra
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Is Part of Socialiniai tyrimai = Social research.. Šiauliai : VšĮ Šiaulių universiteto leidykla. 2010, nr.4(21), p. 48-59
Keywords [eng] Public sector services strategic quality management ; Strategic quality management ; Supply of electricity
Abstract [eng] The article structures the theoretical and practical aspects of strategic quality management in the public sector by presenting three quality management models and describing quality assessment criteria. It introduces a customer oriented strategic quality management model of supplying the region of Klaipeda (Lithuania) with electric power and a revised project preparation and implementation process diagram. The main priority of the strategic management of the electric power supply projects – orientation towards the consumer – is substantiated.
Published Šiauliai : VšĮ Šiaulių universiteto leidykla
Type Journal article
Language English
Publication date 2010