Title Meeting of users' expectations, ensuring quality of social services /
Translation of Title Vartotojų lūkesčių tenkinimas užtikrinant socialinių paslaugų kokybę.
Authors Kazlauskienė, Aušra ; Ostrauskienė, Inga
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Is Part of Socialiniai tyrimai = Social research.. Šiauliai : VšĮ Šiaulių universiteto leidykla. 2010, nr.2(19), p.20-26.. ISSN 1392-3110
Keywords [eng] Social services ; Quality of services ; Users’ expectations ; Social policy
Abstract [eng] In recent decades the quality of social services primarily means the very clients’ evaluations of and satisfaction with services (Zalimiene, 2006). Therefore, in order to ensure quality of social services, it is importa nt to meet users’ expectations. Today no researches on meet ing the expectations of users of social services are carried out because all scientific researches in the area of management of quality of social services so far ha­ve been carried out within the limits of one service institution, municipality or focusing more on separate users’ groups. This art icle aims to highlight how users’ expectations are met when ensuring quality of social services in Lithuania. To achieve this aim, methods of cont ent analysis and expert (int erview based) are employed.
Published Šiauliai : VšĮ Šiaulių universiteto leidykla
Type Journal article
Language English
Publication date 2010