| Abstract [eng] |
The object of the doctoral dissertation is financial audit service quality (further – audit service quality). The aim of the doctoral dissertation is to conceptualize audit service quality and based on the conceptual model to analyse and evaluate audit service quality in Lithuania while providing recommendations for quality improvements. The aim is achieved while applying following research methods: analysis of scientific literature, content analysis, questionnaire survey, expert judgement. In the empirical part of the dissertation the author compiles and justifies the model of audit service quality, containing quality criteria important for external (third parties) and internal (audit clients) information users. Further the model is used as a conceptual framework for audit service quality analysis and evaluation in Lithuania. The results of the research imply that audit services provided in Lithuania (both by local and international audit companies) lack of added value. From the perspective of the clients, the provision of business risks insights and recommendations on the improvement of internal control would increase the value of audit and more active involvement in the engagement of audit partner would increase the performance effectiveness. In order to increase and assure the reliability of auditor‘s reports and therefore to increase the audit service quality from the perspective of third parties, the following improvements within the audit companies‘ quality control systems should be considered: application of “quality against quantity“ principle, implementation of proper audit pricing methods, more diligent performance of audit quality review, improvement of audit clients acceptance and continuation procedures, enhancement of audit team members professional scepticism, building knowledge of audit team members on auditees industry, assuring appropriate partner-in-charge involvement in the engagement. |
