| Abstract [eng] |
The importance of communication and cooperation in the educational process has recently become a topic for wide discussions. This stimulates analysis of student and teacher interaction as this social need directly relates to the spiritual human values and the quality of education. Thesis of this work is: education quality management at school through analysis of communication culture of pupils (of 11-15 years old) and teachers: case study. The aim of the research is to analyze the specific management features of the education quality (opportunities, thresholds, assumptions, etc.) in the context of communicative culture analysis of teachers and students. Research methods: analysis of scientific literature, document content analysis, non- standardized written survey of students and teachers, quantitative and qualitative data analysis. 45 Akmenė region “Venta”' gymnasium teachers and 124 students participated in the research (research participant volume is 169 respondents). Student and teacher survey results suggest that the hypothesis was confirmed: it is possible to change the quality of student education after having knowledge of the state of communicative culture of students and teachers in the educational institution. The majority of the respondent students think they become better after communicating with teachers. Moreover, if teachers treat them well they tend to study more for better results. Survey results revealed main reasons that prevented constructive student and teacher communication. It was clarified what affects the quality of school education. Teachers are advised to be a team players more often, to share knowledge and experience among colleagues, listen to other opinions, argue, discuss, discover and apply teaching methods that promote student communication competency, self-reliance, creativity and critical thinking. |
