| Abstract [eng] |
The master thesis provides review of theoretical and practical investigations of non-governmental organizations quality management accomplished by Lithuanian and foreign authors by distinguishing features, principles of work of non-governmental organizations and their influence upon the quality of public life. There is also introduced conception of quality management and its systems. The components, principles of prevailing quality management and their use in public sector are distinguished. The structure of non-governmental organizations management quality standards is analysed. This paper aims to reveal the ways of implementation of management quality standards in non-governmental organizations of Šiauliai region providing educational services. For that purpose the questionnaire was composed for members and employees of Lithuanian Association of Primary Education Pedagogues (LAPEP) - in departments of Šiauliai and Radviliškis, Lithuanian Association of Social Pedagogues - in departments of Šiauliai and Kuršėnai, Lithuanian Logopedist Association, Lithuanian Association of Music Teachers – in departments of Šiauliai and Joniškis, Association of Pedagogues Pensioners “Šviesa”, Association “Lieporių mokyklos bendruomenė”. During the research it emerged that the non-governmental organizations providing educational services distinguish for the nature of their activity, experience, motivation of employees, potential and viewpoint to seek quality. The hypothesis that the implementation of management quality standard is underway in non-governmental organizations of Šiauliai region was proved, however the application of this standard is not systematic. |
