| Abstract [eng] |
The problem of influence of the information technologies application to the employee’s communication in organization is disputed in this master’s work. The problem is very topical if we want to increase the organization performance by adjusting the fitting mediums. The purpose of this work is to examine, how to optimize the IT influence on employee’s communication in the organization. There is analyzed communication between employees and the usage of information technologies. Also a model of IT influence in the organization workflow process is created. The object of this paper is the IT influence on employee’s communication in the organization. The goal of this paper is to investigate IT influence on employee’s communication in the organization. The main tasks of this master work are: to review the theoretical aspects of communication, organization and IT; to analyse the empirical researches of IT influence on employee’s communication in the organization; to create a model of IT influence on the internal organization workflow communicational process; to make an empirical research using a new model; to find out what new IT can be used in the organization. The main results of the research. The survey was made in purpose to find out IT influence on organizational workflow process. The results show, that the best IT in this process in organizational communication level is intranet and in inter-personal level is e-mail. Also there was found a problem in the organization, that there is no IT which could help to store information about clients. That’s why suggestion is made to use CRM in the explored organization. This master work is written in 70 pages, it contains 5 tables and 33 pictures. |
