| Abstract [eng] |
The object of this master thesis is the integration and management of organizational information, content and knowledge on the platform of information technologies. The goal of this master thesis is to provide integrated model of information, content and knowledge management in the organization. In order to achieve this goal, the tasks listed below were realized: to describe the complexity of business process management in nowadays dynamic business environment; to define the concepts of information, content and knowledge management and their influence to effectiveness and efficiency of organizational and functional processes; to define the links of information, content and knowledge management concepts; to provide an integrated model of information, content and knowledge management; to approve the efficiency and effectiveness of this integration investigating the satisfaction lever of the users of the State Tax Inspection electronic declaration system. Using methods of articles and publications analyze and comparative methods there was done an conclusion. In order to manage information flows in the organization effectively, it is not enough of single solutions of information technologies. It is necessary overall approach on human and information resources and their links, as well as design and implementation of integrated and adapted for specific organization needs solutions. Document management systems are focused on effective management of organizational information asset, based on time and cost saving. Meanwhile, content management systems include effective organizational communication with internal and external groups as well. Furthermore, knowledge management guarantees organizational competitive advantage by managing organizational knowledge and employees’ competencies. Document, content and knowledge management systems successfully integrate all business processes and guarantee their effective coordination and management. Neither document, nor content, nor knowledge management systems are single functional units. The edge among document, content and knowledge management systems is disappearing. This is impacted by the development of information technologies and their opportunities – easily and cheaply unify and standardize information of various formats. As well as the mission of organizations to develop organizational and functional processes, in order to satisfy effectively the informational needs of the clients and employees. This paper may be useful to the lecturers and students of organizational communication discipline, as well as to the practicians (business process analysts, managers and etc.) in order to realize the complexity of organizational communication in the dynamic global business environment and to define the opportunities to manage it using information technologies. |
