| Abstract [eng] |
This Master`s paper presents management refinement of a Mortgage Registry from employees’ and respondents’ point of view. It contains a deep analysis of Lithuanian and other foreign authors’ opinions. The analysis is oriented around the conception of an organization, management criteria, management style, and meaning of training, learning and qualification refinement motives, work conditions, salary and its stimulation. This Master`s paper compares employee and customer opinions regarding the level of service provided as well as provides an analysis of employee opinion to determine what factors influence management development within an organization. The results will be satisfying only when employees are not only aware of what employer wants from them, but also when someone listens to employees and gives them what employees need. The affirmation that employees do a quality job when they get paid appropriate salary, when they are always encouraged and given an opportunity to develop and grow, truly holds. |
