Title Neįgaliųjų dienos centruose teikiamų paslaugų efektyvumo ir veiksmingumo vertinimas /
Translation of Title The evaluation of the efficiency and effectiveness of services provided in the disabled day’s centres.
Authors Baltrušaitis, Rolandas
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Pages 68
Keywords [eng] Day’s Centre ; disability ; social services ; the efficiency of social services ; the effectiveness of social services.
Abstract [eng] The efficiency and effectiveness services provided in the Disabled Day’s Centres is analysed in this master work. Hypothesis raised: • The social effectiveness of services provided in the Disabled Day’s Centres depends on the attitude of the disabled and on specialists’ preparation to fulfil their duties professionally. There was a survey carried out which objective was to identify the factors for the efficiency of services provided in the Disabled Day’s Centres and the analysis of the statistics. 150 clients from 3 Disabled Day’s Centres took part in a survey. In the empirical part it is analysed how much knowledge the disabled have about the Day’s Centres they attend, which services they use most frequently and what their attitude towards the quality of the services is. The survey results revealed that: 1. The clients of the Day’s Centres are more or less satisfied with the quality of the services provided and accept the idea that the Disabled Day’s Centres are of great importance in their lives. 2. Hypothesis, that the social effectiveness of services provided in the Disabled Day’s Centres depend on the attitude of the disabled and on the specialists’ preparation to fulfil their duties professionally, were confirmed only partially: the clients of Day’s Centres emphasize the competence of the employees for the effectiveness of the services and are not eager to give the clients’ motivation prominence. 3. The most important factors which influence the effectiveness and efficiency of the services are: the facilities of transport for the disabled to reach the centres; the qualified employees; the customized physical environment; a wide range of the services; services of high quality.
Type Master thesis
Language Lithuanian
Publication date 2007