| Abstract [eng] |
The application of management principles to the acquisition, organization, control, dissemination and use of information and knowledge relevant to the effective operation of organizations of all kinds. Information management includes a lot of disciplines, but all of them can be joint into three main parts: information resources management, communication management and information processing management. Information management cycle include six information management processes: identifying information needs, acquiring information, organizing and storing information, developing information products and services, distributing information, using information. Knowledge management is the process through which organizations generate value from their intellectual and knowledge-based assets. Some benefits of knowledge management correlate directly to bottom-line savings, while others are more difficult to quantify. In today's information-driven economy, companies uncover the most opportunities — and ultimately derive the most value — from intellectual rather than physical assets. To get the most value from a company's intellectual assets, knowledge management practitioners maintain that knowledge must be shared and serve as the foundation for collaboration. Yet better collaboration is not an end in itself; without an overarching business context, knowledge management is meaningless at best and harmful at worst. Consequently, an effective knowledge management program should help a company do one or more of the following: foster innovation by encouraging the free flow of ideas; improve customer service by streamlining response time; boost revenues by getting products and services to market faster; enhance employee retention rates by recognizing the value of employees' knowledge and rewarding them for it; streamline operations and reduce costs by eliminating redundant or unnecessary processes. The main tasks of the project are to analyze conception of information management in the organization; to analyze the structure of information management in organization and review information management processes in organization; to analyze conception of knowledge management in the organization; to determine main characteristics of knowledge management and review knowledge management processes in organization; to discuss decision making models and environment of information and knowledge management; to determine Lithuanian Development Agency: main goals, tasks, structure and the main information and knowledge management problems in Lithuanian Development Agency; to suggest the way to solve these problems. The main conclusions of this project are determining that the main information management problems in the Lithuanian Development Agency are not accurate description of information requirements, information redundancy, untrustworthy information resource, decrease of the information services value. The major problems that occur in knowledge management are determining what kind of knowledge is necessary, domination of individual knowledge in the organization, poor motivation for knowledge sharing, absence of knowledge resource programme. Solutions to solve these problems could be: use various methods to analyze information requirements of the users to better understanding or their specific information needs; plan information recourses management involving people in this process, because human resources are very significant in every organization; to increase the value of information service is important to improve the quality of information service, make using the services easier and reduce user’s time and expenses that are spent for getting the services, make research to identify the knowledge that is necessary, to analyze and determine the environment of knowledge, build the atmosphere that indispose activate knowledge sharing environment. |
