| Abstract [eng] |
Virtual project teams are being increasingly established as they allow engaging best professionals available, beyond geographical boundaries, minimizing investments in cost and time. But employing a virtual team involves many challenges that organizations must resolve to get the greatest value of the team. One of the greatest issues in virtual project is communication, as team is distributed in different countries, time zones, speaking different languages. In this paper, communication process in virtual project is analyzed: key events are found, stakeholders identified, communication channels are described. Based on this information, the communication plan template is built, as well as templates of other documents that are needed to maintain communication process. Criteria’s of the project, which could find these results useful, are defined. The communication plan and other results of the work are used in a project, and quality of communication is evaluated before and 3 month after communication plan was installed. The results of these studies show, that quality of communication has increased. The main criteria for that is a fact, that the time of awaiting an answer has decreased, therefore efficiency of the team increased. |
