| Abstract [eng] |
Governments worldwide face with the challenge of transformation and the need to reinvent government systems in order to deliver efficient and cost effective services, information and knowledge through information and communication technologies. One of the most important aspects of e-government is how it moves businesses closer to the government. State Social Insurance Fund Board of the Republic of Lithuania presented the electronic services for Lithuanian business named EDAS. The object of this master thesis is e-government model application in the EDAS system. The aim of the work is to analyze theoretical e-government models and aspects, benchmark EDAS system according to evaluation criteria and to propose the guidance for improvement. The main tasks of this paper are to analyze the e-government models, application domains, aspects and criteria for benchmarking; to analyze scientific studies and international practice; to propose the benchmarking method which could evaluate EDAS system from a theoretical perspective; to measure Lithuanian business satisfaction with EDAS system using the survey and, according to its results, to propose the primary trends for improvements. The methodology for benchmarking was selected using logical e-government strengths and weaknesses analysis, American Customer Satisfaction Index criteria, Kearns e-government evaluation model, and European Commission e-Government Economics Project (eGEP). The aspects of these models were used for the creation of the survey. Using the methods of theoretical problem analysis, scientific literature analysis, logical comparative analysis and synthesis, concept modeling and descriptive statistics there were made such conclusions that Lithuanian business satisfaction is only moderate; cost - saving advantages are important and need to be increased even more, especially minimizing the electronic signature price; additional promotion is needed for EDAS system; further communication channels should be proposed; the quality of the system should be improved. |
